cv660 Privacy Policy
How your personal information is collected, used, and protected — the complete privacy policy of the cv660 platform is described in detail here.
1. Introduction
cv660 ("we", "our", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting your personal information.
This Privacy Policy ("Policy") will inform you about what types of information we collect while you use the cv660 platform, how we use and store that information, and what rights you have over your information.
By using the cv660 website or registering an account, you are considered to have agreed to all the terms of this Privacy Policy. If you disagree with any part of this Policy, please do not use our services and contact us directly.
Important: This Policy applies only to cv660's own services. Third-party services or links are governed by their own privacy policies.
2. What Information We Collect
We may collect various types of information when you create an account, use our services, or browse the cv660 platform. This information falls into two main categories.
2.1 Information You Provide Directly
When you register on our platform or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and password
- Mobile number (for account verification)
- National ID or passport details (for KYC verification)
- Residential address
- Payment information — bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Details of communications with our support team
2.2 Automatically Collected Information
Some information is collected automatically when you browse our site, such as:
- IP address and device identifier
- Browser type and operating system
- Page visits and navigation patterns
- Duration of time spent on the site
- Cookies and similar tracking technologies
- Referral source (where you came from before visiting our site)
- Game play history and preferences
3. Use of Information
cv660 uses collected information only for lawful and transparent purposes. We use your information for the following reasons:
3.1 Account Management and Identity Verification
Your information is used to create and manage your cv660 account, for age verification (21+), identity confirmation, and fraud prevention. This information is essential for completing financial transactions and processing deposits and withdrawals via bKash, Nagad, and Rocket.
3.2 Service Improvement and Personalization
By understanding your gaming preferences, we improve the quality of our services and provide you with relevant content. Your information is also used to personalize your gaming experience and deliver suitable promotional offers.
3.3 Customer Support
To resolve any questions or issues you may have, our 24/7 live chat team may access your account information. This helps ensure fast and effective support.
3.4 Legal and Regulatory Compliance
Information is used to comply with applicable laws, regulations, and regulatory requirements, to follow anti-money laundering (AML) rules, and to implement responsible gaming policies.
What We Do Not Do
- We do not sell your information to third parties without your consent
- We do not use personal information for unauthorized advertising
- We do not retain information longer than necessary
6. Data Security
cv660 takes industry-standard technical and organizational measures to ensure the security of your personal information. Our protective measures are as follows:
6.1 Technical Security
- SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
- Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
- Firewall and Intrusion Detection: Advanced security measures are active to prevent unauthorized access.
- Regular Security Audits: Regular security audits are conducted on our systems.
6.2 Organizational Security
- Only authorized personnel have limited access to your information on a need-to-know basis.
- All staff receive regular training on privacy and data protection.
- A defined process is in place for rapid response in the event of a data breach.
Important Notice: No digital system is 100% secure. If you suspect your account has been compromised, contact us immediately via our 24/7 live chat.
7. Data Retention Period
cv660 retains your personal information for as long as it is necessary or legally required. When determining the retention period, we consider the following:
- Active Accounts: All account information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory requirements.
- Financial Transaction Records: Financial transaction information is retained for the period specified in accordance with regulatory guidelines.
- Dispute-Related Information: If any dispute or legal proceeding is ongoing, the relevant information is kept until it is resolved.
After the specified retention period has ended, your personal information will be permanently deleted or anonymized in a secure manner, so that your identity can no longer be identified.
8. Your Rights
As a user of cv660, you have the following rights over your personal information:
8.1 Right to Access Information
You can find out at any time what information cv660 holds about you. If you contact us, we will provide you with a copy of the information we have collected about you.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. In most cases, you can update your information directly from your account settings.
8.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes (such as direct marketing). In such cases, we will give proper consideration to your request.
8.5 Right to Withdraw Consent
Where your information is being processed on the basis of your consent, you may withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before the withdrawal.
To exercise any of the above rights, please contact us directly. We will respond to your request within a reasonable time.
9. Protection of Minors
cv660 is a responsible gaming platform. Our services are for persons aged 21 and above only.
We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process, and if we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the related information.
If you believe that a minor is using our platform, please contact our support team immediately.
10. Third-Party Services
Various third-party services are integrated into the cv660 platform to support our core services.
10.1 Game Providers
Our platform uses software from several reputable game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers have their own privacy policies and data protection measures.
10.2 Payment Gateway
Payment services like bKash, Nagad and Rocket operate under their own privacy policies. Only the necessary information is shared with these services at the time of a transaction.
10.3 Analytics Tools
Web analytics tools are used to monitor and improve the performance of our site. These tools collect aggregated, anonymous data.
To learn how your information is handled by third-party services, please read the respective service's own privacy policy. cv660 does not have control over third-party data handling and is not responsible for it.
11. Policy Changes
cv660 reserves the right to update or amend this privacy policy at any time as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.
12. Contact
If you have any questions, concerns or requests regarding this privacy policy, please contact us in the following ways:
Contact Us
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We take all your privacy-related requests with due importance and try to respond within a reasonable time. Our goal is to always remain transparent and responsible in protecting your information.
We are grateful for your trust in cv660. Protecting your privacy is our responsibility and we are committed to this promise.
cv660 — SSL encryption secured platform. Your information is protected.